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Scope of the call

We are looking for Operations experts from the BPO Sector

A Leading Consulting Firm

Expected date of call: 30/11/2023 or 1/12/2023

Minimum experience Needed: 15 Year(s)

BROAD CATEGORY

Manufacturing/Operations

Sub CATEGORY

Manufacturing/Operations head

INDUSTRY

BPO & KPO Services

Domain Expertise Needed

OperationsBPO

Required experience in organisation like

TeleperformanceConcentrixOmega healthcare Gebbs

Have worked in roles like

-

Question You Would be expected to answer

  • Are you familiar with service model, service lines, SLAs and KPIs and other metrics used to measure the performance of an operation?
  • Can you comment on factors that positively and negatively impact efficiency?